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Study case

Bank sector

Client-focused study case to encourage First Contact Resolution

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credit agricole
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Smart contact form

To oppose 

Guidance from a digital platform to the best solution

Anne navigates the website's contact page from her laptop to find the opposition number

Visual IVR

Change her credit card limit

Switch from call to digital platform

Anna calls her bank to request a change in her credit card

Digicall

Loan offer

Transfer the digital data collected to an advisor on the phone 

Anne starts a loan estimation from the website and is looking to contact you by phone 

My Hub

Make an appointment 

Switch an incoming call from an advisor to a contextualised digital interface 

Anne tries to reach her advisor but he doesn't answer.

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Dial Once a été identifié par le GARTNER CRM VENDOR GUIDE comme solution de SVI Visuel