Mobile application, website, visual IVR, or even Chatbot; there are plenty of digital tools available to support banking organisations delivering customer re...

Whatever stage of digital maturity your company has reached, your customer service team will find itself facing a major challenge, namely the customer experi...

Because building up a customer loyalty - now volatile - costs 5 times less than acquiring a new one, companies have realized the importance of changing and a...

Insurance companies are facing an ever-more competitive marketplace as a result of several factors (a growing number of products, new players who are 100% di...

What is self-care? Times are changing and we are no longer obliged to make a phone call to get assistance (to check the progress of a claim, change account d...

Companies currently in the throes of implementing digital transformation, are battling with telephony and digital departments, which in the past, worked in s...

What can be better than to focus on events dedicated to customer relationship management and the improvement of the customer experience. Here is a selection ...

In order to offer a more seamless customer experience, the norm currently seems to be automating the means by which clients contact a business. Today, accord...

With $ 1.7 billion revenues in 2017, 75,000 employees in 22 countries, and more than 146 contact centers, Acticall-Sitel is today a key play

The Salon Stratégie Clients will take place in Paris at the Porte de Versailles. The Salon Stratégie Clients has agreed to let one of the...