Better customer experience – Faster Digital Transformation – Lower your cost to serve
What we do
Dial-Once provides an Intelligent Contact Hub which helps companies to unify customer journey through all communication channels.
Dial-Once is reinventing customer care by digitizing inbound customer care calls. Poor customer experiences provided by a traditional IVR negatively impacts a company’s’ brand image and future revenue streams. No-one likes experiencing the dreaded “Press 1, press 2, etc …”
With Dial-Once, a voice call is transformed into a digital experience enabling: self-resolution, call routing to other communication channels (e.g chat), or call transfer to the live agent with the most relevant skills to address the customer request. Dial-Once delivers an outstanding experience to customers and help companies to:
Improve customers experience
Reduce call handling costs
Boost digital transformation
We support companies in their digital innovation projects as catalyst of all the new digital services they offer to their clients. We do not reinvent the customer care, we only base our method on the existing content in order to ease customer journey.
Dial-Once works with enterprise clients who receive a large volume of incoming calls, whatever the industry: insurance, airlines, financial services, telecom, utilities and many other industries. Dial-Once is active in both the US and Europe.
Why we are different
Dial-Once has developed partnerships with all the leaders of the customer care eco-system as IVR editors. Dial-Once’s platform plugs into all the existing digital solutions the company already installed.
Customers in every Industry
With more than 200 customer engagements, Dial-Once is a recognized leader on the unified customer relationship market.
The customer Care function has to field over 50 million inbound customer care calls every year. We serve everyone in France and wanted to show our customers that we are the most innovative postal service in Europe today. Dial-once are at the forefront of eCare and when we asked, they delivered.
We liked the idea, we believe that innovation can truly improve customer relationship. Thanks to Dial-Once we moved to a multi-channel relationship with our customers.
With Dial Once, self-care is a win-win approach, the customer is pleased to resolve his issue by himself, and we avoid an incoming call.