VISUAL IVR: CREATE SEAMLESS INTERACTION WITH YOUR CUSTOMERS
Offer your customers a seamless journey when they contact you while saving processing costs.
Imagine a journey where the customer doesn’t have to change their habits. From any channel, they can easily access an omnichannel contact platform (Visual IVR) where they qualify their needs in just a few seconds, access a self-guided journey or be connected to the right person to answer their question 24/7, whichever channel is chosen.
Rest assured, this contact platform is very easy to implement. The Plug & Play Visual IVR solution leverages your existing or future telephone and digital content.
WHITE PAPER: 6 TIPS TO REDUCE INBOUND CALLS
The benefits of Visual IVR
Visual IVR is a solution designed for the customers who contact you.
Take advantage of these four major benefits for your customer relationship management
Improve the
customer experience
Seamless customer relationships through a unique platform
Ease access to omnichannel self-care
24/7 access for customers
Accelerate
digital transformation
Promote change management
Share digital contacts with your customers
Provide the same level of service over all contact points
Call Deflection
Optimize costs
Reduce low-value-added contacts
Reduce average processing time
Send your customer to the right skill on the right channel
Find solutions to customer
journey challenges
Analyze customer journeys
Measure your self-care content’s efficiency
Identify priorities for your digital solutions
Best Visual IVR
for a Seamless Customer Experience
Customers from all industries
The customer Care function has to field over 50 million inbound customer care calls every year. We serve everyone in France and wanted to show our customers that we are the most innovative postal service in Europe today. Dial-once are at the forefront of eCare and when we asked, they delivered.
We are convinced that this solution improves customer experience on historical telephony channel, even if it is growing fast due to extended or illimited offers in telecommunications. Congrats for this innovation!
Dial Once is the digital solution missing in the link between digital eco-system and calls. Their approach is unique: they are 100% focused on the customer and that is why we decided to integrate Dial Once in our offers.
Dial Once is the complementary digital solution. They provide the Contact Hub used to transform the calls and inbenta adds chat and dynamic FAQ. Our deep collaboration provide to big companies more simplicity and more effectiveness.
Dial Once provides an unique solution which helps City Hall of Paris to handle inbound calls. Behind their innovative solution, Dial Once is also strong by its capacity to provide consulting approach, which is very useful during the project.