The DialOnce service digitalizes customer care calls for mobile users, i.e., transforms a voice call into a digital experience (whether dialed direct, or resulting from clicking through a mobile web or App button), so that you can quickly move ahead of your competitors.
Improve your customers’ user experience, accelerate your digital transformation efforts and increase tracking of customers’ digital journey, while at the same time reducing your cost to serve.
Request a demo to see how Dial-Once can digitalize your customer care calls
Dial-Once pricing is performance based and implementation is fast, and therefore impact in the market can be achieved in less than three months and the payback typically in less than one year.
Dial-Once works with enterprise clients in the airline, financial services, telecom, utilities and many other industries, and we are active in both the US and Europe.
What differentiates Dial-Once is that our service is working at the smartphone level, rather than requiring a large, lengthy and expensive project within the call center.
The customer Care function has to field over 50 million inbound customer care calls every year. We serve everyone in France and wanted to show our customers that we are the most innovative postal service in Europe today. Dial-once are at the forefront of eCare and when we asked, they delivered.
