Optimization platform

for omnichannel customer relationships

DialOnce orchestrates contact journeys (voice or digital) in order to satisfy your customers’ needs by directing them to the best channel.

Key benefits

Fluidity of the customer experience 24/7

Customer satisfaction measured and validated by our customers and independent consulting firms

Call volume reduction

Guide to the most suitable solution to promote the First Contact Resolution

Digital transformation

Encourage the use of digital and self-serve support channels. Omnichannel overview for real-time management of customer journeys

Visual IVR to digitalize your calls

The DialOnce Visual IVR allows you to switch your calls to a digital self-care or alternative channel in order to :

  • Optimize availability by offering a solution to 100% of your calls
  • Reduce your treatment costs by reducing your low value-added calls
  • Increase your sales productivity by allowing your resources to make outbound calls

Intelligent Contact Hub to manage your contact journey

The DialOnce Intelligent Contact Hub allows you to guide an enquiring customer to the best solution in order to :

  • Reduce processing costs by promoting self-serve solutions and contributing to First Contact Resolution
  • Orchestrate your customer relationships thanks to an omnichannel overview of contact paths which monitors the effectiveness of your solutions
  • To become a profit center by prioritizing high value-added contacts

2021

DialOnce in a few figures

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Users recommend DialOnce
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Oriented customers
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References

Our business sectors

Transport and Logistics

Real estate

Client testimonials