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VISUAL IVR GARTNER

VISUAL IVR: CREATE SEAMLESS INTERACTION WITH YOUR CUSTOMERS

Offer your customers a seamless journey when they contact you while saving processing costs.

Imagine a journey where the customer doesn’t have to change their habits. From any channel, they can easily access an omnichannel contact platform (our patented Visual IVR) where they qualify their needs in just a few seconds, access a self-guided journey or be connected to the right person to answer their question 24/7, whichever channel is chosen.

Rest assured, this contact platform is very easy to implement. The Plug & Play Visual IVR solution leverages your existing or future telephone and digital content.

The Visual IVR: A Patented Solution

WHITE PAPER: 6 TIPS TO REDUCE INBOUND CALLS

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The benefits of Visual IVR

Visual IVR is a solution designed for the customers who contact you.

Take advantage of these four major benefits for your customer relationship management

customer-experience

Improve the

customer experience

  • Seamless customer relationships through a unique platform

  • Ease access to omnichannel self-care

  • 24/7 access for customers

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digital-transformation

Accelerate

digital transformation

  • Promote change management

  • Share digital contacts with your customers

  • Provide the same level of service over all contact points

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call deflection

Call Deflection

Optimize costs

  • Reduce low-value-added contacts

  • Reduce average processing time

  • Send your customer to the right skill on the right channel

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Customer journey

Find solutions to customer

journey challenges

  • Analyze customer journeys

  • Measure your self-care content’s efficiency

  • Identify priorities for your digital solutions

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Best Visual IVR

for a Seamless Customer Experience

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Customers from all industries

SEE OUR REFERENCES

The customer Care function has to field over 50 million inbound customer care calls every year. We serve everyone in France and wanted to show our customers that we are the most innovative postal service in Europe today. Dial-once are at the forefront of eCare and when we asked, they delivered.

Raphaël Colas, La Poste

We are convinced that this solution improves customer experience on historical telephony channel, even if it is growing fast due to extended or illimited offers in telecommunications. Congrats for this innovation!

Joanny Husson , Norauto

Dial Once is the digital solution missing in the link between digital eco-system and calls. Their approach is unique: they are 100% focused on the customer and that is why we decided to integrate Dial Once in our offers.

Dorothée Dalaine, The Social Client / Acticall-SITEL

Dial Once is the complementary digital solution. They provide the Contact Hub used to transform the calls and inbenta adds chat and dynamic FAQ. Our deep collaboration provide to big companies more simplicity and more effectiveness.

Luc Truntzler, Inbenta

Dial Once provides an unique solution which helps City Hall of Paris to handle inbound calls. Behind their innovative solution, Dial Once is also strong by its capacity to provide consulting approach, which is very useful during the project.

Richard Le François, Mairie de Paris