Better customer experience – Faster Digital Transformation – Lower your cost to serve
What we do
Dial-Once provides a Visual Interface as an Intelligent Contact Hub which helps companies to unify customer journey through all communication channels. This solution digitizes customer care calls for mobile users, i.e., transforms a voice call into a digital experience (whether dialed direct, or resulting from clicking through a mobile web or App button), so that you can quickly move ahead of your competitors.
Improve your clients’s loyalty
Reduce your handling costs in telephony
Have a better knowledge of your client’s paths
Dial-Once pricing is performance based and implementation is fast, and therefore impact in the market can be achieved in less than three months and the payback typically in less than one year.
Dial-Once works with enterprise clients who receive a large volume of incoming calls, whatever the industry: insurance, airlines, financial services, telecom, utilities and many other industries. Dial-Once is active in both the US and Europe.
Why we are different
What differentiates Dial-Once is that our service is working at the smartphone level, rather than requiring a large, lengthy and expensive project within the call center.
Customers in every Industry
With more than 200 customer engagements, Dial-Once is a recognized leader on the unified customer relationship market.
The customer Care function has to field over 50 million inbound customer care calls every year. We serve everyone in France and wanted to show our customers that we are the most innovative postal service in Europe today. Dial-once are at the forefront of eCare and when we asked, they delivered.
We liked the idea, we believe that innovation can truly improve customer relationship. Thanks to Dial-Once we moved to a multi-channel relationship with our customers.
With Dial Once, self-care is a win-win approach, the customer is pleased to resolve his issue by himself, and we avoid an incoming call.