Optimization platform
for omnichannel customer relationships
DialOnce orchestrates contact journeys (voice or digital) in order to satisfy your customers’ needs by directing them to the best channel.
Key benefits
Fluidity of the customer experience 24/7
Customer satisfaction measured and validated by our customers and independent consulting firms
Call volume reduction
Guide to the most suitable solution to promote the First Contact Resolution
Digital transformation
Encourage the use of digital and self-serve support channels. Omnichannel overview for real-time management of customer journeys
Visual IVR to digitalize your calls
The DialOnce Visual IVR allows you to switch your calls to a digital self-care or alternative channel in order to :
- Optimize availability by offering a solution to 100% of your calls
- Reduce your treatment costs by reducing your low value-added calls
- Increase your sales productivity by allowing your resources to make outbound calls
Intelligent Contact Hub to manage your contact journey
The DialOnce Intelligent Contact Hub allows you to guide an enquiring customer to the best solution in order to :
- Reduce processing costs by promoting self-serve solutions and contributing to First Contact Resolution
- Orchestrate your customer relationships thanks to an omnichannel overview of contact paths which monitors the effectiveness of your solutions
- To become a profit center by prioritizing high value-added contacts
2021
DialOnce in a few figures
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References
Our business sectors
Bank
Insurance
Public Services
Telecom
Energy
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Retail
Transport and Logistics
Real estate
Client testimonials
"Following the implementation of the Dial-Once solution, we have received positive feedback from our member clients, who are very satisfied."
Jerome FarcetHead of Telephony and Hot Flow at Macif 
"The DialOnce teams demonstrated their flexibility and agility during the deployment of the Visual IVR. Following the deployment, DialOnce was able to make proposals to optimize the process."
Sébastien LegrosDirector of Digital Solutions at Teleperformance 
"The responsiveness and experience of the DialOnce team allowed us to accelerate our usual implementation processes. We had a project up and running within 15 days. Performance management was then."
Guillaume KermarecHead of Strategy and Transformation at Sofinco 
"Generali wanted to digitize the calls in order to have a better qualification than the voice server could offer and to orientate customers towards self-services such as the customer area, email and actions they could do themselves. The DialOnce team was very responsive and was able to handle all the needs that Generali had."
Jérôme GueneProject Manager at Generali 
"Efficiency is the word that comes to mind when I think of the project conducted with DialOnce. Always available, they accompanied us in the implementation of the solution, taking into account our specific use case. The Dial-Once team was able to make proposals and provide us with the most-recent technological solutions during the project phase. They were proactive and agile throughout the project."
Luc RondotExecutive Director of Private Operations at Crédit Foncier 
"We appreciated DialOnce's responsiveness, the quality of their presentation and their flexibility: we could deactivate the solution at any time if the return on investment was not reached. We were able to issue a simplified contract thanks to the Startup tookit, an initiative launched by the BNP Paribas group to facilitate the start-up of companies"
Philippe ClémentHead of Customer Service and Operations at BNP Paribas 
"DialOnce is at the forefront of digitalized customer relations"
Raphael ColasHead of Customer Satisfaction at La Poste 
"Flexibility of the solution and easy integration into our IS on the ENGIE side as well as a quick implementation of the solution in the ENGIE environment."
Charles CaucheEngie's Expertise and Business Process Innovation Unit 
"We are convinced that this solution will improve the customer experience."
Joanny HussonCustomer Experience Manager at Norauto 
