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Improve customer experience – Speed-up digital transformation – Reduce costs to serve

What we do

Dial-Once provides an Intelligent Contact Hub which helps companies to unify customer journey through all communication channels.

Dial-Once is reinventing customer care by digitizing inbound customer care calls. Poor customer experiences provided by a traditional IVR negatively impacts a company’s’ brand image and future revenue streams. No-one likes experiencing the dreaded “Press 1, press 2, etc …”

With Dial-Once, a voice call is transformed into a digital experience enabling: self-resolution, call routing to other communication channels (e.g chat), or call transfer to the live agent with the most relevant skills to address the customer request.

  • Improve customers experience

  • Reduce call handling costs

  • Boost digital transformation

Digitize your calls with Dial-Once

Deliver an outstanding experience to yours customers while reducing your handling costs

Services

We support companies in their digital innovation projects as catalyst of all the new digital services they offer to their clients. We do not reinvent the customer care, we only base our method on the existing content in order to ease customer journey.

Customer References

Dial-Once works with enterprise clients who receive a large volume of incoming calls, whatever the industry: insurance, airlines, financial services, telecom, utilities and many other industries. Dial-Once is active in both the US and Europe.

Why we are different

Dial-Once has developed partnerships with all the leaders of the customer care eco-system as IVR editors. Dial-Once’s platform plugs into all the existing digital solutions the company already installed.

Customers in every Industry

With more than 200 customer engagements, Dial-Once is a recognized leader on the unified customer relationship market.

The customer Care function has to field over 50 million inbound customer care calls every year. We serve everyone in France and wanted to show our customers that we are the most innovative postal service in Europe today. Dial-once are at the forefront of eCare and when we asked, they delivered.

Raphael Colas, La Poste

We liked the idea, we believe that innovation can truly improve customer relationship. Thanks to Dial-Once we moved to a multi-channel relationship with our customers.

Bernard Bordas, Marketing Director, Credit Agricole

With Dial Once, self-care is a win-win approach, the customer is pleased to resolve his issue by himself, and we avoid an incoming call.

Charles Cauche, Innovation Department - Skills and Processes Engie