About Cindi Neves

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So far Cindi Neves has created 26 blog entries.

How to calculate self-care rate?

What is self-care? Times are changing and we are no longer obliged to make a phone call to get assistance (to check the progress of a claim, change account details, or further information etc.). Nowadays, the customer can address a number of issues using different access channels into the company: mobile apps, FAQs, customer portal, automated [...]

By | 2018-04-24T09:21:42+00:00 March 6th, 2018|Tools|0 Comments

Visual IVR for insurance: three use cases

Insurance companies are facing an ever-more competitive marketplace as a result of several factors (a growing number of products, new players who are 100% digital, and the French consumer protection legislation known as Hamon's Law). At the same time, customers have completely integrated digital technology into their purchasing techniques on a daily basis. Customer relationship [...]

By | 2018-03-06T09:57:18+00:00 March 6th, 2018|Use cases|0 Comments