With numerous major banking players references, we have identified challenges both in the Contact Center and in the sales network. The banking sector is a highly competitive market where customer relations are a key element in building loyalty. DialOnce enables its banking partners to both increase their customer loyalty and their commercial productivity.
Main needs :
All types of calls
Use cases according to needs :
Rerouting unanswered calls to a digital pathway (self-serve or alternative channel)
