Benefits 2019-06-25T21:38:57+00:00

What are Dial once’s main benefits? 

The Dial Once solution gives your customers an unrivaled experience while optimizing your processing costs

A unique solution that improves the Customer Experience and deflects calls while

accelerating your digital transformation and giving you the opportunity to manage your contact channels in just one tool.

The Dial-Once Visual IVR is a “Quick Win” solution that can be implemented within weeks with very low IT involvement.

customer-experience

Improve the

customer experience

  • Seamless customer relationships through a unique platform

  • Ease access to omnichannel self-care

  • 24/7 access for customers

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digital-transformation

Accelerate

digital transformation

  • Promote change management

  • Share digital contacts with your customers

  • Provide the same level of service over all contact points

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call-deflection

Call Deflection

Optimize costs

  • Reduce low-value-added contacts

  • Reduce average processing time

  • Send your customer to the right skill on the right channel

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customer-journey

Find solutions to customer

journey challenges

  • Analyze customer journeys

  • Measure your self-care content’s efficiency

  • Identify priorities for your digital solutions

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Learn more about the benefits of Visual IVR

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