Benefits 2018-02-15T17:45:09+00:00

The Benefits of Visual IVR

The benefits of Visual IVR come together to give your customers an unrivalled experience when they contact you.

A unique solution that improves the customer experience and deflects calls while accelerating your digital transformation. Getting to know your customer journeys in just one tool.

The Dial-Once Visual IVR is a “Quick Win” solution that can be implemented within weeks with very low IT involvement.

customer-experience

Improve the

customer experience

  • Seamless customer relationships through a unique platform

  • Ease access to omnichannel self-care

  • 24/7 access for customers

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digital-transformation

Accelerate

digital transformation

  • Promote change management

  • Share digital contacts with your customers

  • Provide the same level of service over all contact points

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call-deflection

Call Deflection

Optimize costs

  • Reduce low-value-added contacts

  • Reduce average processing time

  • Send your customer to the right skill on the right channel

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customer-journey

Find solutions to customer

journey challenges

  • Analyze customer journeys

  • Measure your self-care content’s efficiency

  • Identify priorities for your digital solutions

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Learn more about the benefits of Visual IVR

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