Call deflection 2018-03-02T14:15:01+00:00

Call Deflection: Optimize your processing costs

Invite your customers to use your digital solutions to find their answer by themselves so you avoid low-value contacts.

Reduce low-value contacts

Are you still getting too many requests that could be solved directly through your self-care tools? With Visual IVR, inform your customers of the existence of a digital solution where they can find the answer to their questions without having to contact you.

Reduce average processing time (APT)

Thanks to Visual IVR, pre-qualify requests in just a few seconds from the navigation history and other collected data.

Transfer the context to the CSR to reduce average processing time (APT).

Reduce average processing time (APT)

Thanks to Visual IVR, pre-qualify requests in just a few seconds from the navigation history and other collected data.

Transfer the context to the CSR to reduce average processing time (APT).

Do you want to have call deflection?

REQUEST A DEMO