Call Deflection: Optimize your processing costs
Invite your customers to use your digital solutions to find their answer by themselves so you avoid low-value contacts.
Reduce low-value contacts
Are you still getting too many requests that could be solved directly through your self-care tools? With the Dial Once Visual IVR, inform your customers about the most adapted digital solution where they can find their answer without launching a call.
Reduce average processing time (APT)
Thanks to the Dial Once Visual IVR, pre-qualify requests in just a few seconds from the navigation history and other collected data.
Transfer the context to the CSR to reduce Average Processing Time (APT).