Call Deflection 2019-06-20T01:32:58+00:00

Call Deflection: Optimize your processing costs

Invite your customers to use your digital solutions to find their answer by themselves so you avoid low-value contacts.

Reduce low-value contacts

Are you still getting too many requests that could be solved directly through your self-care tools? With the Dial Once Visual IVR, inform your customers about the most adapted digital solution where they can find their answer without launching a call.

Reduce average processing time (APT)

Thanks to the Dial Once Visual IVR, pre-qualify requests in just a few seconds from the navigation history and other collected data.

Transfer the context to the CSR to reduce Average Processing Time (APT).

Do you want to optimize your calls deflection strategy?