Customer Experience 2018-03-02T14:13:50+00:00

Deliver an exceptional customer experience

Seamless 24/7 customer experience with easy access to answers through a self-care journey or through the right contact channel.

Seamless access to answers

Based on the information requested, adapt the journey through and access modes to the customer area.

Unfortunately, personalized data is accessed in a customer area where more often than not, customers give up and leave. For those who actually log on, if they don’t find their answer, they have to log back on through another channel.

Dial-Once offers the opportunity to adapt the identification mode to the channel and the sensitivity of the data. We are able to record the data over the course of the customer omnichannel journey to offer the most suitable response or transfer the data to the CSR to reduce processing time and personalize the call.

Offer a customized customer journey

The Dial-Once Visual IVR is a totally customizable solution that adapts to the origin of the contact, the customer journey as well as the time, position, language, CSR availability, wait time, available channels, etc.

Offer a customized customer journey

The Dial-Once Visual IVR is a totally customizable solution that adapts to the origin of the contact, the customer journey as well as the time, position, language, CSR availability, wait time, available channels, etc.

Measure customer satisfaction in real time

Measure spontaneous customer satisfaction with the post contact Visual IVR tool. Take advantage of a much higher response rate compared to market standards using traditional solutions as well as real-time identification of unhappy customers.

Do you want to improve customer experience?

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