Improve your knowledge about your customers’ journeys
The Dial-Once Visual IVR makes navigation data accessible in real-time to measure the performance of your customer journeys and the relevance of your digital contents.
Optimize your digital contents
By understanding your customer journeys through the collected data, measure the performance of your self-care solutions. Identify your customers’ main call intents and enhance the performance of your self-care solutions.
Collect spontaneous customer satisfaction
The Dial Once Visual IVR goes one step further in Customer Experience. After each digitalization, the customer is invited to give its opinion in real-time on the overall quality of its experience.