Customer Journey 2018-03-02T14:15:28+00:00

Manage your knowledge of the customer journey

The Dial-Once Visual IVR makes data it accessible in real-time to measure the performance of your customer journeys and the relevance of your digital content.

Optimize your digital content

By understanding your customer journeys through the collected data, measure the performance of your self-care solutions. Identify the main reasons a customer contacts you and qualify the performance of your self-care solutions.

Collect spontaneous customer satisfaction

The Dial-Once Visual IVR goes one step further in customer experience. After each digitalization, the customer is invited to give their opinion on the overall quality of their experience in real-time.

Collect spontaneous customer satisfaction

The Dial-Once Visual IVR goes one step further in customer experience. After each digitalization, the customer is invited to give their opinion on the overall quality of their experience in real-time.

Do you want to know more about customer journeys

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