Monabanq Monabanq is an online bank founded in 2006. It was elected, for the second year in a row, Customer Service of the Year 2019 in the category "online banking". Thanks to its Dial Once interface, Monabanq provide a better call routing while giving optimal visibility on the satisfaction of its customers. [...]

Axa Banque


AXA Banque improves customer experience with Dial Once AXA Banque implemented Dial Once solution to digitize inbound calls and reach call deflection. The results are impressive: customer experience improvement and digital transformation acceleration. Visual IVR

RCI Bank and Services


RCI Bank and Services boosts digital transformation with Dial Once RCI Bank and Services wanted to improve customer experience and preferred to bet on innovation to simplify customer journeys. In order to give faster answers to their clients, RCI Bank and Services digitize calls with Dial Once.

Crédit Foncier


Crédit Foncier chooses Dial Once to improve customer relationship Crédit Foncier, one of the major Consumer Finance bank in France, implemented Dial Once solution to help customers to find their answer easily thanks to all their digital content. It is a step towards digital innovation as they make customers make selfcare [...]

BNP Paribas


BNP Paribas E&RE client service comes first BNP Paribas E&RE (Epargne & Retraite Entreprises) proposes corporate savings and pension plan to companies and their trustees. Its ambition is to provide its 26,000 corporate clients and 1.1 million trustees with the best service in town.  This has resulted in the setting up of [...]

Société Générale


Société Générale orders Dial Once for customer care innovation Société Générale is one of the biggest French banking and financial services companies. Société Générale has different subsidiaries as Sogecap and Sogessur in the insurance sector. Dial Once helps 3 departments of the group on digital transformation issues and optimization of handling costs. [...]



Sofinco rewards Dial Once and implements a Visual-IVR for customer care Sofinco is the entity specialized in Consumer Finance among the French banking group Crédit Agricole. They organized in 2016 the first edition of the Startup Innovation contest. Dial Once is proud to be the winner of this contest and to have launched this [...]



Natixis Natixis, created in 2006, is a corporate banking , management and financial services company that is part of Groupe BPCE. It was formed from the merger of the Savings Bank and People’s Bank. Natixis is enhancing its customer service using Dial-Once’s service and technology. [...]

Crédit Agricole


Crédit Agricole creates its digital pathway with Dial Once Crédit Agricole is one of the main banking groups in France. Dial Once works with several entities of Credit Agricole in the national area but also with local areas. « We liked the idea, we believe that innovation can truly improve customer relationship. Thanks to [...]