Akio

2019-05-09T01:45:29+00:00

Akio Akio is a software editor who puts customer advisors in the best condition to satisfy their customers, thanks to a platform made simple of use by conversations’ intelligent analysis. Integrated with the Dial Once interface, this solution streamlines the routing of incoming contacts while giving the advisor better visibility on navigation [...]

RogerVoice

2017-08-11T13:02:09+00:00

RogerVoice RogerVoice is french startup providing  a means for the deaf and hard-of-hearing to carry out phone conversations.  RogerVoice may also be used by any person wishing to communicate in writing during a phone call and/or to receive live transcriptions (also know as subtitles or captions) of conversations. [...]

inbenta

2017-03-02T09:51:37+00:00

inbenta Inbenta is an artificial intelligence solutions provider and semantic search technology provider for customer support and ticketing applications.  « As a complementary solution, Dial-Once is the one we needed for our business. They bring their platform which digitized calls and inbenta plugs its chat or dynamic FAQ capabilities. Our collaboration give to [...]

Deafi

2017-09-22T09:34:30+00:00

Deafi Deafi is the first customer care center specialized in deaf and hearing-impaired people. Their principles are based on the right to accessible customer care center. They propose a customer path with webcam and/or sign language to help deaf and hearing-impaired people to have the same access to the company's services. Discover the use [...]