Welcome to DialOnce Congratulations! Your integration with Genesys Cloud is ready to deliver! There is only one step left; complete this form so that we can identify you and assist you in completing the installation of DialOnce Intelligent Contact Hub for Genesys Cloud. Thank you! Download our user guide DialOnce Intelligent Contact Hub It’s over… Continue reading Contact – Genesys Hub
SUCCESS STORY How did Crédit Agricole Nord de France optimise its reach and boost its commercial productivity ? The challenge Increase Reach to over 80% Promote autonomous paths Reduce volume of incoming calls Reduce pressure on teams Encourage outbound calls After deploying new contact paths in 2020, the volume of incoming contacts increased by 200%.… Continue reading Crédit Agricole Nord de France
Discover our Success Stories
SUCCESS STORY How Darty improved its reachability while reducing treatment costs ? The challenge Improve reachability Prioritize high value-added calls Prioritize use of digital resolution channels Monitore the performance of customer service tools Darty receives a high volume of incoming calls. They wished to develop its customer experience digitalization strategy. The goal was to promote… Continue reading Darty
Digitalise your customer relationship Direct the customers who contact you to the best resolution journey. 80% Some requests are still made over the phone 35% Some calls are still not resolved by autonomous methods 50% So-called "multi-channel" reiteration Why is this an issue ? – High handling costs – Poor pick-up rate –… Continue reading SEA – VISUAL IVR
PUBLICE SERVICES COMPAGNIES Based on our major references in the public sector, we have identified issues around resource optimization and user experience. The mission of the public service is to process all the requests of citizens with expectations in terms of customer experience that needs to be in line with market standards Challenges of the… Continue reading Public services
Legal Notice Identification : Company name: Dial Once France, registered in the SIREN directory under number 814 431 102 Registered address: 20 rue Thérèse, 75001 Paris, France E-mail address: contact at dial-once.com Legal form: SASU Amount of share capital: € 1,000,000 Name of publication director: Mr. Charles Dunston Site hosted by OVH: 2 rue Kellermann… Continue reading Legal Notice
DialOnce General Terms of Sale 2. License Unless otherwise stipulated in the quote, in the case of a fixed price service, the services are invoiced by DialOnce and are invoiced 100% upon ordering. In the case of a time-based service, DialOnce reserves resources to be consumed during a predefined period. At the end of this… Continue reading DialOnce General Terms of Sale
Help your customers to manage their contact paths ! We already work with consulting firms, integrators and many others. By putting our different expertises at the service of the customer, we have enabled companies to build the contact solutions of tomorrow. Become Partners Fill in the form below and one of our experts will contact… Continue reading Become a Partner
