Crédit Agricole Nord de France

SUCCESS STORY How did Crédit Agricole Nord de France optimise its reach and boost its commercial productivity ? The challenge Increase Reach to over 80% Promote autonomous paths Reduce volume of incoming calls Reduce pressure on teams Encourage outbound calls After deploying new contact paths in 2020, the volume of incoming contacts increased by 200%.… Continue reading Crédit Agricole Nord de France

Our Success Story

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Darty

SUCCESS STORY  How Darty improved its reachability while reducing treatment costs ? The challenge Improve reachability  Prioritize high value-added calls Prioritize use of digital resolution channels Monitore the performance of customer service tools Darty receives a high volume of incoming calls. They wished to develop its customer experience digitalization strategy. The goal was to promote… Continue reading Darty

SEA – VISUAL IVR

Digitalise your customer relationship Direct the customers who contact you to the best resolution journey. 80% Some requests are still made over the phone 35% Some calls are still not resolved by autonomous methods 50% So-called "multi-channel" reiteration Why is this an issue ? – High handling costs   – Poor pick-up rate   –… Continue reading SEA – VISUAL IVR

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Public services

PUBLICE SERVICES COMPAGNIES Based on our major references in the public sector, we have identified issues around resource optimization and user experience. The mission of the public service is to process all the requests of citizens with expectations in terms of customer experience that needs to be in line with market standards Challenges of the… Continue reading Public services

Legal Notice

Legal Notice Identification : Company name: Dial Once France, registered in the SIREN directory under number 814 431 102 Registered address: 20 rue Thérèse, 75001 Paris, France E-mail address: contact at dial-once.com  Legal form: SASU Amount of share capital: € 1,000,000 Name of publication director: Mr. Charles Dunston Site hosted by OVH: 2 rue Kellermann… Continue reading Legal Notice

DialOnce General Terms of Sale

DialOnce General Terms of Sale 1. Services Unless otherwise stipulated in the quote, in the case of a fixed price service, the services are invoiced by DialOnce and are invoiced 100% upon ordering. In the case of a time-based service, DialOnce reserves a team affected to the project during a predefined period.  At the end… Continue reading DialOnce General Terms of Sale

Become a Partner

Help your customers to manage their contact paths ! We already work with consulting firms, integrators and many others. By putting our different expertises at the service of the customer, we have enabled companies to build the contact solutions of tomorrow. Become Partners Fill in the form below and one of our experts will contact… Continue reading Become a Partner

Homepage

Optimization platform for omnichannel customer relationships DialOnce orchestrates contact journeys (voice or digital) in order to satisfy your customers’ needs by directing them to the best channel. Test the solution https://www.dial-once.com/wp-content/uploads/2021/05/DialOnce-Gif-EN-1.webm They trust us ! Précédent Suivant Key benefits Fluidity of the customer experience 24/7 Customer satisfaction measured and validated by our customers and independent… Continue reading Homepage