Companies currently in the throes of implementing digital transformation, are battling with telephony and digital departments, which in the past, worked in silos with conflicting strategies. However, these two departments had shared objectives and had to rely on existing technology.Chatbots and a greater take-up of artificial intelligence, offer these two departments a new opportunity of… Continue reading How does Messenger interface with a visual IVR?
How does Messenger interface with a visual IVR?
