Transport and Logistics

TRANSPORT & LOGISTICS COMPANIES Thanks to our relationships with leaders in the transport and logistics industry, we have identified strategic issues concerning customer relations. This industry is an increasingly competitive market. Customer relationship is now a key element of differentiation. DialOnce enables its partners in the transport and logistics sector to offer the best in… Continue reading Transport and Logistics

retail

RETAIL COMPANIES Thanks to our relationships with major retail sector leaders, we have identified the challenges of remote customer relations both in the contact center and in the stores. The retail sector is a very competitive market where customer behaviour and expectations have changed. With e-commerce, there is no longer an advantage of having a… Continue reading retail

Telecom

TELECOM COMPAGNIES Thanks to our relations with major Telecom industry leaders, we have identified the challenges both in the Contact Center and in the sales network. The Telecom sector is a highly competitive market where customer relations are a key element in building customer loyalty. DialOnce enables its telecom partners to increase their retention rate… Continue reading Telecom

Real estate

REAL ESTATE COMPAGNIES Thanks to our relationships with real estate industry market leader, we have identified challenges for both the Contact Center and the sales network. The real estate industry is extremely competitive and undergoing structural transformations. The customer relationship is becoming a key element in building loyalty in the rental management and sales sectors.… Continue reading Real estate

Bank

BANK ORGANISATION With numerous major banking players references, we have identified challenges both in the Contact Center and in the sales network. The banking sector is a highly competitive market where customer relations are a key element in building loyalty. DialOnce enables its banking partners to both increase their customer loyalty and their commercial productivity.… Continue reading Bank

Insurance

INSURANCE COMPANIES With numerous major insurance companies references, we have identified the challenges of both the Contact Center and the sales network. The insurance sector is a highly competitive market where customer relations are a key element in building loyalty. DialOnce enables its insurance partners to both increase their customer loyalty and their commercial productivity.… Continue reading Insurance

Policies on the use of cookies and tracers

Cookies and trackers policy ​1.​ What are cookies and trackers? ​1.1​ Cookies Technically, a cookie is a computer file, which can contain any information (random identifier, email address, session token, etc.). These files are usually small. They are stored and read by your browser or by an application which accesses the Internet (for example a… Continue reading Policies on the use of cookies and tracers

Why DialOnce

Why DialOnce ? For our unique contact journey orchestration platform To give you the tools to succeed in your omnichannel strategy For our business expertise https://www.dial-once.com/wp-content/uploads/2021/05/DialOnce-Gif-EN-1.webm For which issues ? Customer experience 24/7 accessibility on 100% of calls     Streamline access to help center response     Improving customer satisfaction Processing costs Reduce the… Continue reading Why DialOnce

Solution

DialOnce Solutions Omnichannel orchestration is about guiding a customer who wants to contact a company from voice or digital to the best solution. One platform for 2 use cases, depending on the Intelligent Contact Hub, accessible from a digital channel Visual IVR, accessible from a phone call Test the solution Visual IVR From the voice… Continue reading Solution

Who Are We ?

Who are we ? Founded in 2015 in Paris, DialOnce is a SaaS software company that operates in the field of customer relations. Identified by Gartner as “a specialist in the omnichannel routing market via its Visual IVR” only 2 years after its creation. DialOnce has the ambition to disrupt its ecosystem by allowing companies… Continue reading Who Are We ?