Interview with Pierre-Eric Marchandet, CTO at DialOnce, Specialist in AI for Customer Relations ” At DialOnce, we have been working on our proprietary language model for nearly 10 years, specialized in customer relations. We have standardized a framework for classifying intentions and contact solutions. When we integrated our model with generative AI, we achieved results… Continue reading Generative AI, Chatbots, and Customer Relations
Banks: improve the customer experience by increased use of digital technology?
Mobile application, website, visual IVR, or even Chatbot; there are plenty of digital tools available to support banking organisations delivering customer relationship management. However, how can they derive business benefit from these new tools without compromising their customer base? A study conducted by Eptica on the subject of customer […]
