SG Assurances Sogessur and Sogecap are the two Société Générale’s insurance branches. Operating in property and personal insurance sector, the group faces a numerous amount of call patterns. The Dial Once solution allows to rationalize incoming flows by offering attractive selfcare customers journeys and an efficient call routing strategy. [...]
Humanis Humanis is a French mutualist social protection group, who is part of the Malakoff Médéric - Humanis group. Humanis uses the Dial Once solution to make its numerous certificates/documents and digital tools easily available for its members while offering multiple selfcare journeys.
La Mutuelle Générale bets on Dial Once to reinvent customer care in insurance services La Mutuelle Générale is a major actor in the social economy in France. They give social and health protection to more than 1,5 millions of people. In order to boost their digital transformation, La Mutuelle Générale decided to [...]
Allianz chooses digital transformation with Dial Once Allianz is one of the insurance leaders in the world. They wanted to take benefits from the digitization of calls in the Health Business Unit. During a call, the client is able now to be redirected to their Allianz mobile application or to the user [...]
Generali improves customer care service with Dial Once Generali s a major player in the global insurance industry. « Generali wanted to digitize a part of their incoming alls in order to qualify the needs of their customers. They decided to work with Dial Once: the solution guides the client towards selfservice, [...]
Verspieren improves digital transformation with Dial Once Visual-IVR Verspieren is the one of the top family-owned insurance brokers on the French market. Its areas of competencies consist of corporate risks (casualty insurance, personal insurance) as well as individuals. The insurance sector is particular due to the volume of existing digital content [...]