PSA Retail


PSA Retail chooses Dial Once and its Visual-IVR PSA Retail has tested Dial Once solution in order to educate its customers to use available digital solutions, and especially for the appointments of the car dealerships



Carglass improves its appointment service with Dial Once Visual-IVR Created in 1986, Carglass is the main operator in the repairing and replacement of vehicles’ windows. Almost 3000 associates are working for Carglass and there are more than 450 integrated centers. For more than 20 years, private individuals, insurance companies as well [...]



MediaMarkt collaborates with Dial Once during sales periods MediaMarkt is one of the major retailers in Europe. MediaMarkt detected in Dial Once the opportunity to reduce handling costs in incoming calls as giving to the client the right answer thanks to digital channels as chat instead of phone channel. Visual IVR [...]



 Norauto finds a winning digital strategy with Dial Once Norauto tested Dial Once's solution in many of their centers and was able to measure user experience.  « We receive millions of incoming calls per year in our Norauto centers. We tried Dial Once's solution to evaluate this new user experience and also [...]



Dial Once's role in digital transformation of the French retailer Camif Camif is a french retail company specialized in home equipment. Camif is always looking for new ways to be competitive. Its customer care became one of the main challenge to handle. Camif wanted to reach a higher selfcare rate for its [...]