SUCCESS STORY How did Crédit Agricole Nord de France optimise its reach and boost its commercial productivity ? The challenge Increase Reach to over 80% Promote autonomous paths Reduce volume of incoming calls Reduce pressure on teams Encourage outbound calls After deploying new contact paths in 2020, the volume of incoming contacts increased by 200%.… Continue reading Crédit Agricole Nord de France
Darty
SUCCESS STORY How Darty improved its reachability while reducing treatment costs ? The challenge Improve reachability Prioritize high value-added calls Prioritize use of digital resolution channels Monitore the performance of customer service tools Darty receives a high volume of incoming calls. They wished to develop its customer experience digitalization strategy. The goal was to promote… Continue reading Darty