Bouygues Telecom


Bouygues Telecom Bouygues Telecom is the 3rd largest telecommunications operator in France. This Bouygues Group branch has more than 16 million customers in France. Equipped with particularly high-performance ergonomics, its Dial Once interface offers a 24/7 contact solution to customers while optimizing calls routing between "Box" and "Mobile" intents. [...]



Orange innovates its telco customer care with Dial Once Orange is one of the 4 main telecommunications actor in France. They implemented a project with Dial Once and gathered promising KPIs on call digitization. Orange experienced a new way to promote all their different contact channels. Orange reduced the volume of incoming calls and improved [...]