ES Energies


ES Energies ES Energies unifies its contact channels while offering a new digital experience to its customers via its Dial Once visual SVI. Whether for an electric meter reading, a disaster or a move, all the reasons for calls from ES customers have been taken into account to provide optimal routing to [...]



EDF and Dial Once working together for a better customer experience EDF is one of the main Utilities providers in France. EDF wanted to collaborate with Dial Once in order to create a new customer experience to all of their callers. From now on, it is possible to be digitized and [...]

Direct Energie


Direct Energie improves its digital transformation with Dial Once Direct Energie is one of the main Utilities providers in France. They chose Dial Once to implement digitization in a specific perimeter. The purpose is to re-direct inbound calls to a dedicated visual interface which contains all the selfcare content for callers. The [...]



Engie experiments Dial Once for its customer care service Engie is a multinational utility company: electricity generation and distribution, natural gas, and renewable energy. Engie implemented Dial Once's solution in order to improve the quality of their customer service. They wanted to give an effortless access to all of their digital contents. [...]