Arnaud de Lacoste – Acticall: Building a digital transformation

With $ 1.7 billion revenues in 2017, 75,000 employees in 22 countries, and more than 146 contact centers, Acticall-Sitel is today a key player in integrated business services and customer relations. Leader in sectors such as customer experience, digital technology, and training, the group founded in 1994 by Arnaud de Lacoste, Laurent Uberti and Olivier […]

Genesys, official partner of Dial Once

Sébastien Marie (Genesys): “Selfservice is what customers expect” Leader in omnichannel and customer experience, Genesys was one of the key players at the last Paris customer relationship show. With a presence on five continents and an expertise of almost 30 years, the group is today one of the structuring companies of its market.We therefore took […]

Carglass: Digitisation of incoming and outgoing phone calls

The Salon Stratégie Clients will take place in Paris at the Porte de Versailles. The Salon Stratégie Clients has agreed to let one of the leading vehicle glass repair companies present its findings: Carglass. The workshop has agreed to let Carglass share the results of a Dial Once evaluation. The biggest challenge for Carglass: arranging […]