About Dial-Once 2017-04-22T03:07:08+00:00

About Dial-Once

Dial-Once is reinventing telephone customer care for our digital and mobile world

Dial-Once grew out of frustration with existing IVR systems and the knowledge that there has to be a better way to serve customers in the digital and mobile age. Dial-Once services were designed from the start with mobile users in mind and to facilitate digital transformation in a way that is both independent of and complementary to legacy contact center systems.

The Dial-Once team has over 100 years of combined experience in telecom, web and mobile applications and is bringing this knowledge to bear on all aspects of the service they provide. The team also combines a passion for providing a better experience for users and an understanding that its service needs to support and accelerate agile digital transformation within companies.

Founded in 2014 by Charles Dunston and initially launched in Europe in 2015, Dial-Once quickly acquired its first customers in France, and moved up to serving enterprises with a large national footprint and tens of millions of inbound calls. Its operations then expanded across Europe, and successfully launched in the US and Canada in the second half of 2015.

The evolution of the customer care service from telephony to digital