Thanks to our relations with major industry leaders in the energy sector, we have identified the challenges both in the Contact Center and in the sales network. The energy sector is a highly competitive market where customer relations are a key element in building customer loyalty. DialOnce enables its energy partners to increase their retention rate while increasing their sales productivity.

Challenges of the Energy sector

Increase commercial productivity

Main needs :

  • Signing up for a contract
  • Managing user relocations

Use cases according to needs :

  • Priorising telephone calls
  • Recovering callers who have given up 

Reducing treatment costs

Main needs :

  • Consult and pay bills Meter reading
  • Gas leak
  • Proof of address
  • Change of contract

Use cases according to needs :

  • Switching calls to a self-serve solution
  • Switching calls to the right service

Increase availability

Main needs :

  • All types of calls

Use case according to needs :

  • Rerouting unanswered calls to a digital solution (selfcare or alternative channel)

Clients who trust us !