Thanks to our relations with major industry leaders in the energy sector, we have identified the challenges both in the Contact Center and in the sales network. The energy sector is a highly competitive market where customer relations are a key element in building customer loyalty. DialOnce enables its energy partners to increase their retention rate while increasing their sales productivity.
DialOnce permet à ses partenaires énergie d’offrir ce qui se fait de mieux en relation client pour assurer une satisfaction client tout en réduisant les coûts de traitement et en augmentant la productivité commerciale.
Main needs :
All types of calls
Use cases according to needs :
Rerouting unanswered calls to a digital pathway (self-serve or alternative channel)