Thanks to our relations with major industry leaders in the energy sector, we have identified the challenges both in the Contact Center and in the sales network. The energy sector is a highly competitive market where customer relations are a key element in building customer loyalty. DialOnce enables its energy partners to increase their retention rate while increasing their sales productivity.

DialOnce permet à ses partenaires énergie d’offrir ce qui se fait de mieux en relation client pour assurer une satisfaction client tout en réduisant les coûts de traitement et en augmentant la productivité commerciale.

The challenges of the energy sector

Optimising availability

Main needs :

All types of calls


Use cases according to needs :

Rerouting unanswered calls to a digital pathway (self-serve or alternative channel)

Reducing treatment costs

Main needs :
  • Consult and pay bills
  • Meter reading
  • Gas leak
  • Proof of address
  • Change of contract
    Cas d’usage selon ses intentions :
  • Directing calls to a self-serve path
  • Directing calls to the right service
  • Increasing commercial productivity

    Main needs :
  • Signing up for a contract
  • Managing user relocations
    Tailored use cases according to your needs :
  • Prioritise telephone calls
  • Recovering abandoned calls
  • Clients who trust us !