Insurance

companies

With numerous major insurance companies references, we have identified the challenges of both the Contact Center and the sales network. The insurance sector is a highly competitive market where customer relations are a key element in building loyalty. DialOnce enables its insurance partners to both increase their customer loyalty and their commercial productivity.

Challenges of the insurance sector

Increasing commercial productivity

Main needs :

  • Subscribe to a contract
  • Simulation of a contract

Tailored use cases according to your needs :

  • Prioritise telephone calls
  • Recover and reroute abandoned callers

Reducing processing costs

Main needs :

  • Claim reporting
  • Claim processing
  • Refunds
  • Contract amendment

Use cases according to needs :

  • Directing calls to a self-serve path
  • Directing calls to the right service

Optimising availability

Main needs :

  • All types of calls

Use cases according to needs :

  • Rerouting unanswered calls to a digital pathway (self-serve or alternative channel)

Clients who trust us !