With numerous major insurance companies references, we have identified the challenges of both the Contact Center and the sales network. The insurance sector is a highly competitive market where customer relations are a key element in building loyalty. DialOnce enables its insurance partners to both increase their customer loyalty and their commercial productivity.

Challenges of the insurance sector

Increasing commercial productivity

Main needs :
  • Subscribe to a contract
  • Simulation of a contract
    Tailored use cases according to your needs :
  • Prioritise telephone calls
  • Recovering abandoned calls
  • Reducing treatment costs

    Main needs :
  • Claim reporting
  • Claim processing
  • Refunds
  • Contract amendment

  • Cas d’usage selon ses intentions :
  • Directing calls to a self-serve path
  • Directing calls to the right service
  • Optimising availability

    Main needs :

    All types of calls


    Use cases according to needs :

    Rerouting unanswered calls to a digital pathway (self-serve or alternative channel)

    Clients who trust us !