With numerous major insurance companies references, we have identified the challenges of both the Contact Center and the sales network. The insurance sector is a highly competitive market where customer relations are a key element in building loyalty. DialOnce enables its insurance partners to both increase their customer loyalty and their commercial productivity.
Main needs :
All types of calls
Use cases according to needs :
Rerouting unanswered calls to a digital pathway (self-serve or alternative channel)
