Intelligent Contact Hub 2018-07-25T09:06:16+00:00
dial-once-visual-ivr
dial-once-visual-ivr

An Intelligent Contact Hub

Imagine a journey where without changing his habits and from any channel, the customer effortlessly accesses an Intelligent Contact Hub to qualify his need, access an autonomous path or be redirected to the good skill thanks to the transfer of his digital context.

An Intelligent Contact Hub

Imagine a journey where without changing his habits and from any channel, the customer effortlessly accesses an Intelligent Contact Hub to qualify his need, access an autonomous path or be redirected to the good skill thanks to the transfer of his digital context.

Our value proposition

Streamline Global Customer Service experiences

Thanks to the contextualisation of the Visual IVR, your customers access to a customized journey where they have access to an autonomous journey or another channel according to their need. This omnichannel journey simplifies the way your customers contact you, it optimizes your management of inbound contact flows and improves customers satisfaction.

Improve your operational efficiency

Manage all customer journeys through a vision of all the omnichannel interactions in order to analyse the efficiency of your digital contents. Discover the real needs of your customers and then, you will be able to reduce low value-added calls and improve customer experience by accelerating your digital transformation.

If the client is identified, he may launch the call or be redirected to a customized journey.

According to the customer path realized in the website or in the mobile app (Pageviews, Average time on Page), the customer path may be contextualized when he clicks on the widget Contact.

Selon que le CRC soit ouvert ou que les téléconseiller soient disponibles, le SVI Visuel redirige le client vers un parcours autonome ou vers un canal de contact alternatif.

If the customer called several times, he may be redirected to the Visual IVR or to a specific agent able to guide him to the answer.

Welcome Ann, how could we help you?
Ann logged in to her mobile app and presses the Contact button
Welcome Ann, you want to have more information about your invoice? Here is a tuto to explain you all the information listed in your invoice. You could also contact us through this contact channel.
Ann presses the Contact button on the page Your invoice
Hello, your waiting time is about 10 minutes. We suggest you to call us back at 2:00PM or to chat with one of our agents who will be able to answer you faster.
Ann would like to contact Customer Care Center at noon when the waiting time is the highest
Hi, you tried to call us several times. We suggest you to access directly to your answer or to be redirected right now to an specialized agent.
Ann tried to call Customer Care Center several times in 24h but never reached it

Discover our Intelligent Contact Hub

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