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Mobile application, website, visual IVR, or even Chatbot; there are plenty of digital tools available to support banking organisations delivering customer relationship management. However, how
Whatever stage of digital maturity your company has reached, your customer service team will find itself facing a major challenge, namely the customer experience. It
Because building up a customer loyalty – now volatile – costs 5 times less than acquiring a new one, companies have realized the importance of
With $ 1.7 billion revenues in 2017, 75,000 employees in 22 countries, and more than 146 contact centers, Acticall-Sitel is today a key player in
The Salon Stratégie Clients will take place in Paris at the Porte de Versailles. The Salon Stratégie Clients has agreed to let one of the
Delivering quality service is a key challenge for all those involved in customer relationship management. However, this observation is crying in vain in contact centres