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Interview with Pierre-Eric Marchandet, CTO at DialOnce, Specialist in AI for Customer Relations ” At DialOnce, we have been working on our proprietary language model
Mobile application, website, visual IVR, or even Chatbot; there are plenty of digital tools available to support banking organisations delivering customer relationship management. However, how
Whatever stage of digital maturity your company has reached, your customer service team will find itself facing a major challenge, namely the customer experience. It
Because building up a customer loyalty – now volatile – costs 5 times less than acquiring a new one, companies have realized the importance of
In order to offer a more seamless customer experience, the norm currently seems to be automating the means by which clients contact a business. Today,
What can be better than to focus on events dedicated to customer relationship management and the improvement of the customer experience. Here is a selection
Companies currently in the throes of implementing digital transformation, are battling with telephony and digital departments, which in the past, worked in silos with conflicting
What is self-care? Times are changing and we are no longer obliged to make a phone call to get assistance (to check the progress of
Insurance companies are facing an ever-more competitive marketplace as a result of several factors (a growing number of products, new players who are 100% digital,
With $ 1.7 billion revenues in 2017, 75,000 employees in 22 countries, and more than 146 contact centers, Acticall-Sitel is today a key player in
The Salon Stratégie Clients will take place in Paris at the Porte de Versailles. The Salon Stratégie Clients has agreed to let one of the
On the 18, 19 and 20th of April 2017 the Salon Stratégie Clients took place in Paris at the Porte de Versailles. This is the
Delivering quality service is a key challenge for all those involved in customer relationship management. However, this observation is crying in vain in contact centres
