Direct the customers who contact you
to the best resolution journey.
Why is this an issue ?
- High handling costs
- Poor pick-up rate
- Lack of time to make outbound calls
Why is this an issue ?
- High handling costs
- Potentially unhandled business calls
- No digital strategy with your customers
Why is this an issue ?
- A negative customer experience
- Multiple requests for the same reason impacting costs and service quality
- No overview of the efficiency of the available digital solutions
Offer a personalised resolution journey from voice, digital and your physical contact locations.
Compare the efficiency of your journeys to those of other industry peers and adapt them to your constraints: available resolution channels, schedules, agent availability, customer language, etc…
Adjust your journeys by drag-and-drop in real time without technical integration.
Have omnichannel reporting that reflects your journey from the point of contact to the resolution. Set priorities and make knowledge-based decisions without delay.
Mobile application, website, visual IVR, or even Chatbot; there are plenty of digital tools available to support banking organisations delivering customer relationship management. However, how can they derive business benefit from these new tools without compromising their customer base? A study conducted by Eptica on the subject of customer […]
Whatever stage of digital maturity your company has reached, your customer service team will find itself facing a major challenge, namely the customer experience. It is not only frustrating for the customer, but also for the business to deal with customer queries, knowing that incoming calls cost the business […]
Because building up a customer loyalty – now volatile – costs 5 times less than acquiring a new one, companies have realized the importance of changing and animating the relationship with their customers. While (usually!) they master their outbound contact process via loyalty programs and calculated sollicitations, the sensitive time is […]
OUR TEAM
Beyond their academic credentials, DialOnce team members are agile, curious, and strive for excellence while having a true team spirit. This is our mission at DialOnce : to facilitate the first interaction in order to enhance your customer satisfaction and your operational efficiency !
The DialOnce teams demonstrated their flexibility and agility during the deployment of the Visual IVR. Following the deployment, DialOnce was able to make proposals to optimize the process
The responsiveness and experience of the DialOnce team allowed us to accelerate our usual implementation processes. We had a project up and running within 15 days. Performance management was then
Generali wanted to digitize the calls in order to have a better qualification than the voice server could offer and to orientate customers towards self-services such as the customer area, email and actions they could do themselves. The DialOnce team was very responsive and was able to handle all the needs that Generali had
Efficiency is the word that comes to mind when I think of the project conducted with DialOnce. Always available, they accompanied us in the implementation of the solution, taking into account our specific use case. The Dial-Once team was able to make proposals and provide us with the most-recent technological solutions during the project phase. They were proactive and agile throughout the project
Within a few weeks, the DialOnce solution was deployed and the effect was immediate ! CANDF is satisfied with the DialOnce solution and the support in terms of responsiveness, availability and proximity
By filling in the fields of this form and submitting it, you agree that DialOnce may process the data you have specified for the purpose of contacting you in the future, in accordance with our data use policy. If you do not agree, please do not submit this form.
