Carglass improves its appointment service
with Dial Once Visual-IVR
Created in 1986, Carglass is the main operator in the repairing and replacement of vehicles’ windows. Almost 3000 associates are working for Carglass and there are more than 450 integrated centers. For more than 20 years, private individuals, insurance companies as well as vehicles fleet and renters request Carglass’ services.
Carglass is recognized as a reference on customer care.
In order to improve the user experience, Carglass asked Dial Once to work together on the incoming calls handling process.