Engie is a multinational utility company: electricity generation and distribution, natural gas, and renewable energy.
Engie implemented Dial-Once’s solution in order to improve the quality of their customer service. They wanted to give an effortless access to all of their digital contents.
« With Dial Once, self-care is a win-win approach, the customer is pleased to resolve his issue by himself, and we avoid an incoming call. »
Charles Cauche, Innovation Department – Skills and Processes at Engie