Engie 2018-02-28T10:43:44+00:00

Project Description

Engie experiments Dial Once

for its customer care service

Engie is a multinational utility company: electricity generation and distribution, natural gas, and renewable energy. Engie implemented Dial Once’s solution in order to improve the quality of their customer service. They wanted to give an effortless access to all of their digital contents.

« With Dial Once, self-care is a win-win approach, the customer is pleased to resolve his issue by himself, and we avoid an incoming call. »

Charles Cauche, Innovation Department – Skills and Processes, Engie

Visual interface

engie-visual-ivr