Generali improves customer care service with Dial Once
Generali s a major player in the global insurance industry.
« Generali wanted to digitize a part of their incoming alls in order to qualify the needs of their customers. They decided to work with Dial Once: the solution guides the client towards selfservice, customer area, mailing and other functionalities for selfcare. Dial Once team was very reactive and was able to deal with all the needs Generali had. »
Jérôme Guene – Project Responsible at Generali