La Poste is the French National Postal Service, and serves everyone in France.
La Poste was looking for innovative ways to improve its customer care function and speed up the resolution of customer inquiries. Dial-Once is an important part of its move to provide higher standards of eCare.
La Poste has implemented the Dial-Once solution so as to better serve callers with more digital options and to reduce the number of calls to La Poste Call Centers.
“The customer Care function has to field over 50 million inbound customer care calls every year. We serve everyone in France and wanted to show our customers that we are the most innovative postal service in Europe today. Dial-Once are at the forefront of eCare and when we asked, they delivered.”
Raphaël Colas, Head of Customer Care, La Poste