Norauto tested Dial-Once’s solution in many of their centers and was able to measure user experience.
« We receive millions of incoming calls per year in our Norauto centers.
We tried Dial-Once’s solution to evaluate this new user experience and also evaluate the volume of incoming calls we could redirect to an alternative digital content.
Considering the first results gathered in some of our centers, and the satisfaction rate we measured from our clients in a panel discussion, we are convinced that this solution is able to make user experience shining on this historical telephony channel. Bravo for this innovation! »
Joanny Husson, Customer Journey Manager at Norauto