Orange 2018-02-28T13:18:38+00:00

Project Description

Orange innovates its telco customer care

with Dial Once

Orange is one of the 4 main telecommunications actor in France. They implemented a project with Dial Once and gathered promising KPIs on call digitization. Orange experienced a new way to promote all their different contact channels. Orange reduced the volume of incoming calls and improved the qualification of incoming calls.

Visual IVR

Orange-visual-IVR

Orange implemented a project with Dial-Once and gathered promising KPIs on call digitization. Orange experienced a new way to promote all their different contact channels. Orange reduced the volume of incoming calls and improved the qualification of incoming calls.