Pôle Emploi 2019-05-10T22:57:27+00:00

Project Description

Pôle Emploi

Pôle Emploi is the organization in charge of Employment in France. Receiving one of the largest amounts of calls in the country, optimizing its incoming contacts management processes is a key point. In this context, thanks to its Dial Once interface, Pôle Emploi gave access to multiples certificates and online procedures right from the phone channel and through Selfcare journeys.