SNCF Transilien 2018-02-26T16:12:32+00:00

Project Description

SNCF Transilien rénove son service usagers

avec la solution Dial Once

SNCF Transilien is a subsidiary of the French SNCF, the France’s national state-owned railway company. SNCF Transilien is the name of the suburban railway service of the SNCF-owned railway network operating within the Île-de-France région. In a full digital transformation, SNCF Transilien choses Dial Once as the complementary solution for improving user experience and reducing handling costs.

During strike periods, Dial Once was able to deliver a unique solution for SNCF Transilien, which handled the huge volume of incoming calls