Société Générale Assurance 2019-05-13T23:07:50+00:00

Project Description

SG Assurances

Sogessur and Sogecap are the two Société Générale’s insurance branches. Operating in property and personal insurance sector, the group faces a numerous amount of call patterns. The Dial Once solution allows to rationalize incoming flows by offering attractive selfcare customers journeys and an efficient call routing strategy.