Société Générale orders Dial Once
for customer care innovation
Société Générale is one of the biggest French banking and financial services companies. Société Générale has different subsidiaries as Sogecap and Sogessur in the insurance sector. Dial Once helps 3 departments of the group on digital transformation issues and optimization of handling costs. By improving call routing to the right agent and reducing average processing time, Dial Once ensures to Société Générale a higher quality of service.