Thanks to our relationships with major retail sector leaders, we have identified the challenges of remote customer relations both in the contact center and in the stores. The retail sector is a very competitive market where customer behaviour and expectations have changed. With e-commerce, there is no longer an advantage of having a local retail network and price is no longer the only differentiating factor. Customer relations are now a key differentiating factor. DialOnce enables its retail partners to increase their loyalty rate while reducing their processing costs.

Challenges of the Retail compagnies

Increasing commercial productivity

Main needs :

  • Information / Advice
  • To place an order

Use cases according to your needs :

  • Priorising telephone calls
  • Recovering abandoned calls

Reducing treatment costs

Main needs :

  • Order tracking
  • Store opening hours
  • Refunds
  • Delivery

Use cases according to your needs :

  • Directing calls to a self-serve path
  • Directing calls to the right service

Optimising availability

Main needs :

  • All types of calls

Use cases according to your needs :

  • Rerouting unanswered calls to a digital solution (self-serve or alternative channel)

Clients who trust us !