Thanks to our relationships with major retail sector leaders, we have identified the challenges of remote customer relations both in the contact center and in the stores. The retail sector is a very competitive market where customer behaviour and expectations have changed. With e-commerce, there is no longer an advantage of having a local retail network and price is no longer the only differentiating factor. Customer relations are now a key differentiating factor. DialOnce enables its retail partners to increase their loyalty rate while reducing their processing costs.

Challenges of the Retail compagnies

Increasing commercial productivity

Main needs :
  • Information / Advice
  • To place an order 
    Tailored use cases according to your needs :
  • Prioritise telephone calls
  • Recovering abandoned calls
  • Reducing treatment costs

    Main needs :
  • Order tracking
  • Store opening hours
  • Refunds
  • Delivery

  • Cas d’usage selon ses intentions :
  • Directing calls to a self-serve path
  • Directing calls to the right service
  • Optimising availability

    Main needs :

    All types of calls


    Use cases according to needs :

    Rerouting unanswered calls to a digital pathway (self-serve or alternative channel)

    Clients who trust us !