Thanks to our relationships with major retail sector leaders, we have identified the challenges of remote customer relations both in the contact center and in the stores. The retail sector is a very competitive market where customer behaviour and expectations have changed. With e-commerce, there is no longer an advantage of having a local retail network and price is no longer the only differentiating factor. Customer relations are now a key differentiating factor. DialOnce enables its retail partners to increase their loyalty rate while reducing their processing costs.
Main needs :
All types of calls
Use cases according to needs :
Rerouting unanswered calls to a digital pathway (self-serve or alternative channel)