From the voice channel, the DialOnce Visual IVR switches your calls to a digital journey that allows customers to access their answer in autonomy (selfcare) or to be guided to other contact channels (chat, call back, form, email…).
Thus, the Visual IVR allows :
Offer 100% availability to incoming calls
Reduce the number of low-value calls
Smooth out telephone activity
Increase the number of high value-added enquiries
Improve the commercial productivity of your teams