DialOnce Solutions

Omnichannel orchestration is about guiding a customer who wants to contact a company from voice or digital to the best solution. One platform for 2 use cases, depending on the

Intelligent Contact Hub, accessible from a digital channel

Visual IVR, accessible from a phone call

Test the solution

Visual IVR

From the voice channel, the DialOnce Visual IVR switches your calls to a digital journey that allows customers to access their answer in autonomy (selfcare) or to be guided to other contact channels (chat, call back, form, email…). Thus, the Visual IVR allows :

Offer 100% availability to incoming calls

Reduce the number of low-value calls

Smooth out telephone activity

Increase the number of high value-added enquiries

Improve the commercial productivity of your teams

Intelligent Contact Hub

From all digital channels, the DialOnce Intelligent Contact Hub allows you to accompany your customers to the best solution according to different parameters. Therefore the Intelligent Contact Hub allows :

Reduce the number of low-value contacts

Smooth out the activity of incoming flows according to your processing capacity

Prioritize high value-added contacts

To contribute to omnichannel First Contact Resolution

Offer a 360° vision and measure the effectiveness of your digital solutions

To support you

With a hundred or so projects carried out by a human-sized team with expertise in omnichannel journeys, we support you at every stage, from the contact strategy to implementation, through post analysis and quarterly monitoring.

DialOnce Solutions

Visual IVR

Intelligent Contact Hub

To support you

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