Omnichannel orchestration is about guiding a customer who wants to contact a company from voice or digital to the best solution.
One platform for 2 use cases, depending on the
Intelligent Contact Hub, accessible from a digital channel
From the voice channel, the DialOnce Visual IVR switches your calls to a digital journey that allows customers to access their answer in autonomy (selfcare) or to be guided to other contact channels (chat, call back, form, email…).
Thus, the Visual IVR allows :
Offer 100% availability to incoming calls
Reduce the number of low-value calls
Smooth out telephone activity
Increase the number of high value-added enquiries
Improve the commercial productivity of your teams
Intelligent Contact Hub
From all digital channels, the DialOnce Intelligent Contact Hub allows you to accompany your customers to the best solution according to different parameters. Therefore the Intelligent Contact Hub allows :
Reduce the number of low-value contacts
Smooth out the activity of incoming flows according to your processing capacity
Prioritize high value-added contacts
To contribute to omnichannel First Contact Resolution
Offer a 360° vision and measure the effectiveness of your digital solutions
To support you
With a hundred or so projects carried out by a human-sized team with expertise in omnichannel journeys, we support you at every stage, from the contact strategy to implementation, through post analysis and quarterly monitoring.
