From all digital channels, the DialOnce Intelligent Contact Hub allows you to accompany your customers to the best solution according to different parameters.
Therefore the Intelligent Contact Hub allows :
- Reduce the number of low-value contacts
- Smooth out the activity of incoming flows according to your processing capacity
- Prioritize high value-added contacts
- To contribute to omnichannel First Contact Resolution
- Offer a 360° vision and measure the effectiveness of your digital solutions