DialOnce's Solutions

Omnichannel orchestration is about guiding a customer who wants to contact a company from voice or digital to the best solution.

One platform for 2 use cases, depending on the channel :

  • Intelligent Contact Hub, accessible from a digital channel
  • Visual IVR, accessible from a phone call
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Intelligent Contact Hub

From all digital channels, the DialOnce Intelligent Contact Hub allows you to accompany your customers to the best solution according to different parameters.

Therefore the Intelligent Contact Hub allows :

  • Reduce the number of low-value contacts
  • Smooth out the activity of incoming flows according to your processing capacity
  • Prioritize high value-added contacts
  • To contribute to omnichannel First Contact Resolution
  • Offer a 360° vision and measure the effectiveness of your digital solutions

Visual IVR

From the voice channel, the DialOnce Visual IVR switches your calls to a digital journey that allows customers to access their answer in autonomy (selfcare) or to be guided to other contact channels (chat, call back, form, email…).

 

Thus, the Visual IVR allows :

  • Offer 100% availability to incoming calls
  • Reduce the number of low-value calls
  • Smooth out telephone activity
  • Increase the number of high value-added enquiries
  • Improve the commercial productivity of your teams
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To accompany you

With a hundred or so projects carried out by a human-sized team with expertise in omnichannel journeys, we support you at every stage, from the contact strategy to implementation, through post analysis and quarterly monitoring.