Omnichannel orchestration is about guiding a customer who wants to contact a company from voice or digital to the best solution.
One platform for 2 use cases, depending on the channel :
From all digital channels, the DialOnce Intelligent Contact Hub allows you to accompany your customers to the best solution according to different parameters.
Therefore the Intelligent Contact Hub allows :
From the voice channel, the DialOnce Visual IVR switches your calls to a digital journey that allows customers to access their answer in autonomy (selfcare) or to be guided to other contact channels (chat, call back, form, email…).
Thus, the Visual IVR allows :
With a hundred or so projects carried out by a human-sized team with expertise in omnichannel journeys, we support you at every stage, from the contact strategy to implementation, through post analysis and quarterly monitoring.