Our Solutions for a Seamless Customer Experience
Allow your customers to experience seamless interactions with your company using your telephony and digital tools.
Guide your customers to digital contents that will enable them to onboard on a self-guided journey. If they prefer speaking to a representative or telesales agent, provide the right channel and direct them to the right person with the right skill.
Redirect the customers who contact you to a Visual IVR that qualifies the caller’s need, provides an autonomous solution or directs to the best suited contact channel.
The Omnichannel Front
Whichever channel your customers use to contact you, they are guided through the Visual IVR to digital solutions according to the time of their call and your representatives’ availability.
With Dial Once’s Digicall, collect, analyze and capitalize on the digital steps prior to the call to the Contact Center (identification, pattern …) by transmitting in real time the entire journey to the agent.