Solutions 2018-02-28T14:19:25+00:00

Our Solutions for a Seamless Customer Experience

Your customers create seamless interactions with your company using your telephone and digital tools.

Guide your customers to digital content hub that will enable them to embark on a self-guided journey and if they would like to speak with a CSR or telesales agent, provide the right channel and direct them to the right person with the right skill.

Visual IVR

svi-visuel

Redirect the customers who contact you to a Visual IVR that qualifies the caller’s need, provides an autonomous solution or directs to the best suited contact channel.

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The Omnichannel Platform

Plateforme-omnicanale

Whichever channel your customers use to contact you, they are guided through the Visual IVR to the digital according to the time of their call and availability of a CSR.

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Analytics and Reporting

pilotage et reporting

Thanks to the data collected, understand more about your customer journeys and identify the tangible benefits of Visual IVR while optimizing your digital solutions.

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