Solutions 2019-06-21T00:56:45+00:00

Our Solutions for a Seamless Customer Experience

Allow your customers to experience seamless interactions with your company using your telephony and digital tools.

Guide your customers to digital contents that will enable them to onboard on a self-guided journey. If they prefer speaking to a representative or telesales agent, provide the right channel and direct them to the right person with the right skill.

Visual IVR

svi-visuel

Redirect the customers who contact you to a Visual IVR that qualifies the caller’s need, provides an autonomous solution or directs to the best suited contact channel.

LEARN MORE

The Omnichannel Front

Plateforme-omnicanale

Whichever channel your customers use to contact you, they are guided through the Visual IVR to digital solutions according to the time of their call and your representatives’ availability

LEARN MORE

Digicall

pilotage et reporting

With Dial Once’s Digicall, collect, analyze and capitalize on the digital steps prior to the call to the Contact Center  (identification, pattern …) by transmitting in real time the entire journey to the agent.

LEARN MORE

My Hub

pilotage et reporting

With “My Hub”, offer an efficient and qualitative alternative to customers who unsuccessfully call your advisors and branch networks and do not leave these calls unanswered anymore.

Learn more