Analytics and reporting 2018-02-27T19:34:33+00:00

Visual IVR: Analytics and Reporting

Knowing your customers’ journey is a key component in driving customer satisfaction. Because it is the entrance point of the customer’s relationship with the company, the Dial-Once Visual IVR feeds you data on the customer’s journey, helping you in your decisions.

Hundreds of KPIs analyzing customer journeys are available and are used to analyze the relevance of your digital content, the contact journeys your customers take and Visual IVR performance.

Real-time tracking

An excellent tool in decision-making, the Dial-Once dashboard gives you the keys to understanding your customers’ omnichannel habits.

INTERACTION
TRACKING

CONSULTATION
OF MAIN KPIS

ACTIVATION/DEACTIVATION
AUTONOMOUSLY