The intelligent omnichannel routing platform
With the Dial Once Omnichannel Front, easily route your customers to the right solution via the right channel. Expected results: Up to 15% savings in processing costs and a solution to manage your contact channels.
The Phone Channel
According to a Forrester research, 83% of customers use the phone to connect with a company. The Omnichannel Front educates your customers to use Digital solutions and reserves the phone channel to high added-value calls while helping to improve the First Contact Resolution.
The Digital Channel
With the Omnichannel Front, easily control your contact channels in real time.
Accessible from all digital media, your customers’ navigation is contextualized according to its source and the collected data to offer a continuous customer experience, while reducing the average processing time.
The Offline Channel
When a customer searches for your contact details from offline media, a personalized QR code allows him to access the Dial Once’s Omni-Channel Front. It facilitates the access to a selfcare journey and directs him to the right telephony or digital channel.