Digicall, a qualified route for an optimized interaction
Why not using the previously collected navigation data, when it can be used, to improve customers requests processing?
Breaking silos between phone and digital
With Dial Once’s Digicall, collect, analyze and capitalize on previously made digital navigation data (identification, used route, intent…) by transmitting in real time the complete journey to your call center. The customer is thus directly transferred to the right phone queue. His experience is instantly improved and the average call processing time is reduced by 15%.