My Hub 2019-06-13T17:50:17+00:00

A multichannel solution to best manage your unanswered calls

With My Hub, offer an efficient and qualitative alternative to customers who unsuccessfully call your representatives and branch networks and don’t let these calls unanswered.

A personalized multichannel interface

for an enhanced efficiency

The Dial Once team analyzed the networks and advisor agencies’ specific situation trying to optimize the 50% average pick up rate and limit customers’ dissatisfaction. The “My Hub” solution has been designed to avoid having customers waiting in a queue by offering a multichannel interface to contact his interlocutor more easily, by voice message or via other channels.

IMPROVES

CUSTOMER’S EXPERIENCE

SECURES

BUSINESS POTENTIAL

QUALITATIVE SERVICE FOR

UNANSWERED CALLS