Tag: Trends

Because building up a customer loyalty – now volatile – costs 5 times less than acquiring a new one, companies have realized the importance of changing and animating the relationship with their customers. While (usually!) they master their outbound contact process via loyalty programs and calculated sollicitations, the sensitive time is […]

What can be better than to focus on events dedicated to customer relationship management and the improvement of the customer experience. Here is a selection of the 7 events you should not miss: 1. Salon Stratégie Clients Twitter: @strategiec Website: www.strategieclients.com Dates: 10-12 April 2018 Location: Porte de Versailles, Paris Format: Stands, conferences, round-table events… Continue reading The top 7 Contact Centre events in France

Delivering quality service is a key challenge for all those involved in customer relationship management. However, this observation is crying in vain in contact centres : wait times are getting longer, call centre agents have less and less time to deal with incoming call requests and quality is getting worse. 67 % of French people… Continue reading Digitising phone calls : the win-win gamble over customer relationships