Thanks to our relations with major Telecom industry leaders, we have identified the challenges both in the Contact Center and in the sales network. The Telecom sector is a highly competitive market where customer relations are a key element in building customer loyalty. DialOnce enables its telecom partners to increase their retention rate while increasing their sales productivity.

Challenges of the Telecom sector

Increasing commercial productivity

Main needs :

  • Signing up for a contract
  • Managing user relocations

Tailored use cases according to your needs :

  • Prioritise telephone calls
  • Recovering abandoned calls

Reducing treatment costs

Main needs :

  • Contract management
  • Proof of address
  • Invoice payment
  • Technical assistance

Use cases according to your needs :

  • Directing calls to a self-serve path
  • Directing calls to the right service

Optimising availability

Main needs :

  • All types of calls

Use cases according to needs :

  • Rerouting unanswered calls to a digital pathway (self-serve or alternative channel)

Clients who trust us !