Thanks to our relations with major Telecom industry leaders, we have identified the challenges both in the Contact Center and in the sales network. The Telecom sector is a highly competitive market where customer relations are a key element in building customer loyalty. DialOnce enables its telecom partners to increase their retention rate while increasing their sales productivity.

Challenges of the Telecom sector


Increasing commercial productivity

Main needs :
  • Signing up for a contract
  • Managing user relocations
    Tailored use cases according to your needs :
  • Prioritise telephone calls
  • Recovering abandoned calls
  • Reducing treatment costs

    Main needs :
  • Contract management
  • Proof of address
  • Invoice payment
  • Technical assistance

  • Cas d’usage selon ses intentions :
  • Directing calls to a self-serve path
  • Directing calls to the right service
  • DialOnce-Telecom-Parcours-Orange-SVI

    Optimising availability

    Main needs :

    All types of calls


    Use cases according to needs :

    Rerouting unanswered calls to a digital pathway (self-serve or alternative channel)

    Clients who trust us !