Thanks to our relations with major Telecom industry leaders, we have identified the challenges both in the Contact Center and in the sales network. The Telecom sector is a highly competitive market where customer relations are a key element in building customer loyalty. DialOnce enables its telecom partners to increase their retention rate while increasing their sales productivity.
Main needs :
All types of calls
Use cases according to needs :
Rerouting unanswered calls to a digital pathway (self-serve or alternative channel)