TELECOM COMPAGNIES

Thanks to our relations with major Telecom industry leaders, we have identified the challenges both in the Contact Center and in the sales network. The Telecom sector is a highly competitive market where customer relations are a key element in building customer loyalty. DialOnce enables its telecom partners to increase their retention rate while increasing their sales productivity.

Challenges of the Telecom sector

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Increasing commercial productivity

Main needs :
  • Signing up for a contract
  • Managing user relocations
  •  
    Tailored use cases according to your needs :
  • Prioritise telephone calls
  • Recovering abandoned calls
  • Reducing treatment costs

    Main needs :
  • Contract management
  • Proof of address
  • Invoice payment
  • Technical assistance

  • Cas d’usage selon ses intentions :
  • Directing calls to a self-serve path
  • Directing calls to the right service
  • DialOnce-Telecom-Parcours-Orange-SVI
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    Optimising availability

    Main needs :

    All types of calls

     

    Use cases according to needs :

    Rerouting unanswered calls to a digital pathway (self-serve or alternative channel)

    Clients who trust us !