Thanks to our relationships with leaders in the transport and logistics industry, we have identified strategic issues concerning customer relations. This industry is an increasingly competitive market. Customer relationship is now a key element of differentiation. DialOnce enables its partners in the transport and logistics sector to offer the best in customer relations to ensure customer satisfaction while reducing processing costs.
Main needs :
All types of calls
Use cases according to needs :
Rerouting unanswered calls to a digital pathway (self-serve or alternative channel)