Transportation and logistics

companies

Thanks to our relationships with leaders in the transport and logistics industry, we have identified strategic issues concerning customer relations. This industry is an increasingly competitive market. Customer relationship is now a key element of differentiation. DialOnce enables its partners in the transport and logistics sector to offer the best in customer relations to ensure customer satisfaction while reducing processing costs.

Challenges of the Transport Logistics sector

Increasing commercial productivity

Main needs :

  • Booking
  • Subscriptions

Use cases according to your needs :

  • Priorising phone calls
  • Recovering abandoned calls

Reducing treatment costs

Main needs :

  • Traffic information
  • Lost item
  • Fines User spaces

Use cases according to your needs :

  • Directing calls to a self-serve path
  • Directing calls to the right service

Improve availability

Main needs :

  • All types of calls

Use cases according to needs :

  • Rerouting unanswered calls to a digital pathway (self-serve or alternative channel)

Clients who trust us !