BNP Paribas 2018-02-28T10:31:52+00:00

Project Description

BNP Paribas améliore son service client

avec la solution Dial-Once

BNP Paribas a souhaité faciliter l’expérience client sur le périmètre Epargne & Retraites Entreprises.

Afin d’apporter une réponse plus rapide à ses clients , BNP Paribas E&RE a digitalisé une partie de ses appels téléphoniques.

« In this initial cooperation phase, we valued the reactivity of Dial-Once, the quality of their presentation and their flexibility: for instance, they gave them the possibility to give up the service anytime if the return on investment was not there. We were able to issue a simplified deployment contract thanks to the startup toolkit, an initiative launched by BNP Paribas Group to facilitate business with startups. »

Philippe Clément, Responsable Service Clients et Opérationnel, BNP Paribas E&RE

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