TO IMPROVE CUSTOMER EXPERIENCE

Our solution is available 24/7

​

We direct you towards the most appropriate solution

​

We provide an omnichannel customer journey accessible from all your contact channels and devices (phone call, website, mobile app, pdf, email etc.).

​

TO REDUCE PROCESSING COSTS

Reduction of low-value calls 

​

Promotion of alternative digital solutions

​

Reduction of average processing times

TO ACCELERATE YOUR DIGITAL TRANSFORMATION

Measure the efficiency of selfcare journeys

​

Navigate your contact solutions

​

Orient yourself to the best solution for all your clients (navigation, profil, specific needs) et your company (availability, time, language, profil, security concerns etc.) via smart routing

FOR OUR AGILITY

Full autonomy and real time access of the navigation of your customer journey

​

Constitution of common intents and solutions across all channels to centralise your navigation

​

Capitalization of a unique solution enabling a customized implementation (country, language, product etc.)

FOR OUR COMPLEMENTARITY

​

Interfacing with ecosystem solutions (NLP, IVR, CRM, contact and selfcare solutions etc.)

​

Improvement of existing routing solutions (chatbot, dynamic FAQ)

​

Orientation of your existing solutions in the right opportunity to develop First Contact Resolution