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Public sector

Client-focused study case to encourage First Contact Resolution

Smart Contact form

Call wast management service

Guidance from a digital platform to the best solution

Anne browses the contact page of the website on her laptop to find the phone number to call waste management services 

Visual IVR

Parking/Where is my car

Switch from call to digital platform

 

Anne makes a call to ask about parking

Digicall

Tax form filling online

Transfer the digital data collected to an advisor on the phone

 

Anne fills a tax form from the general website 

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